I was told I would get a refund for my expensive Vodafone bill, but they haven't given it to me yet. Even though the customer is called and told that they are always right, that's not always the case. One representative said they got a refund that was approved, but another representative is saying they didn't get it and blaming it on wrong information. Why would you promise a refund if that's what's happening? Also, another representative proposed an upgrade plan that included a red tariff but ended up providing something different. I've been with Vodafone for 8 years now, and today is a special day because it's my anniversary. However, I'm thinking about switching my number to a different provider.
On September 5th at 13:23, Vodafone customer service offered me a deal to switch to an 8 GB compatible package, which I accepted, committing to a one-year contract. However, I received a message citing technical issues, and then another saying my package request was received. Assuming it was process...
I called Vodafone's customer service on October 14th to ask them to change my monthly plan to a pay-as-you-go plan. Even though they said they would handle the situation, it's been 10 days and nothing has happened yet. I've called them many times, but the problem still isn't fixed, and their custome...
I have two Vodafone phone lines, and I'm paying a lot of money for both, but I can't use the internet on either of them. Every time I talk to a customer representative, they always come up with different excuses and blame things like the phone, the line, or the plan. I got a new phone, got a new pho...
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
I bought a line from Vodafone. Just before purchasing the line, I met with the customer service Vodafone expert team twice and asked if I could switch to the postpaid Red Pass 15 GB social package before purchasing a new Vodafone line. They told me to get the line and call us after a month, and let'...
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