I switched from postpaid to prepaid. I live abroad and my phone number can't be reached. It says to load TL to activate the line. I loaded 125 TL. It took some other plan according to itself. With that plan, my line didn't open either. I tried for about 3 hours with Tobi, couldn't get any useful information. I called customer service for 2 hours, couldn't reach them. Finally I reached them, they said you need to get an abroad package after making me wait for 20 minutes. I took a package under Abroad (I also have a screenshot), but the abroad package I took didn't come out in the call. I need to be called from the bank, I've been dealing with this for about 6 hours and there is no result. I haven't seen such a bad customer experience. Now what should I do to be reachable from Dubai. Let the countless useless packages I paid and my phone money go. I need to solve this problem urgently. Urgent support please!
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
On the evening of October 18th, after 7:00 PM, I called Vodafone customer service with an issue related to an extra package. Unfortunately, the problem couldn't be resolved. After reluctantly accepting the situation, I received a message following the call. To my astonishment, my long-standing Prepa...
I am abroad, I was doing all my banking transactions through my line registered with Vodafone. Since I forgot to activate the line while I was abroad, I cannot use Vodafone now and of course I cannot access my bank applications at the same time. I could not find any information on the Vodafone websi...
Hello, I am a Vodafone prepaid line user, and I want to activate my line for use abroad, but I have not been successful. I tried to access the Vodafone Self Service app to resolve the issue, but I cannot log in to the app, making it impossible to adjust the necessary settings for my line. When I con...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
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