Vodafone customer service called me on November 27, 2023, at 10:45, from the number 054*******54. They informed me that I would receive the discount for the 2nd term of your campaign for only 1 month, and for the remaining 11 months, I would have to pay without the discount. I explained that we discussed last month that the 2nd term lasts for 12 months, there seems to be a mistake, and I do not accept or approve it. When the representative couldn't get me to say "approve," they became frustrated, raised their voice, and hung up on me. I tried to reach out to customer service by calling 542 but couldn't get past the automated system. I'm writing here to bring this to Vodafone's attention. Dear Vodafone, what's happening? Why the aggression? If my concern is not addressed through a callback, I will consider changing my service provider. I'd rather switch without facing such aggression.
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
I've got a Vodafone line, number 5434****87. So, here's the deal—I got a call from a Vodafone consultant just before my contract was up. They sweet-talked me into sticking around, promising to fix my bill between 300-350 TL for two years, assuring me it wouldn't budge even if there were any rate hik...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
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