On September 5th at 13:23, Vodafone customer service offered me a deal to switch to an 8 GB compatible package, which I accepted, committing to a one-year contract. However, I received a message citing technical issues, and then another saying my package request was received. Assuming it was processed, I didn't check. With my bill set for automatic payment, I didn't notice until this month, resulting in an unexpectedly high bill as no package was applied. Moreover, the current package price has doubled since two months ago, which I didn't accept. Despite contacting customer service, no resolution was offered. Considering this, I'm contemplating changing my service provider. If you could address and assist with my complaint, I would appreciate it.
I happen to face an ongoing issue with Vodafone as they have failed to cancel my paid additional package. Last month, I purchased an extra package, and this month it hasn't been canceled, forcing me to continue with unwanted charges appearing on my bill. Tomorrow, on December 1st, my bill will be up...
On 21/10/2023, as my commitment ended, I tried to switch to a new commitment via Vodafone Tobi and ended up speaking with a representative. They claimed to have moved me to a 20 GB WhatsApp and Facebook package. Doubting this, I called customer service on 23/10/2023, enduring a 5-minute wait due to ...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I have never encountered such terrible customer service in my life, and Vodafone's employees are to blame. I don't know if it's their strategy or the marketing department, but I'm fed up with going through this ordeal every year. They are incredibly rude, and persistent, and try to scare you into sp...
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