Hello, Vodafone officials. On November 23, I applied to transfer my line to the new Advantageous Yalın Fırsat 60 GB package for a monthly fee of 243 TL. However, just one day later on November 24, the package price dropped to 207 TL. Due to our line being activated and transferred to Vodafone, we cannot benefit from this reduction, resulting in an extra payment of 40 TL. As a student, why should I pay an additional 40 TL? I've learned that a friend who switched to Turk Telekom had their package price reduced to 115 TL, even though their line was already active. I do not accept this situation. Furthermore, Vodafone customer service initially informed me during our conversation four days ago that we had the right to cancel within the first month without incurring cancellation fees. However, now I am being told otherwise. I can provide the date, time, and details of our conversation. Please address this issue and rectify our grievances.
I recently transferred my Vodafone number, and it's only been 6 days since the switch. Customer service assured me, "There are no other promotions; prices will increase at the New Year." Surprisingly, the next day, they introduced new campaigns at significantly lower prices. The signal quality and i...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
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