Vivense missing part

I ordered the Evlight two-piece jute tassel chandelier set from Vivense on February 2. The product was delivered to me on February 7, but when I opened the package, I saw that the base of the floor lamp was completely missing from the set. I reported the missing part the same day, and I was told tha...

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The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection parts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 1...

I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...

On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee myself because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...

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I bought the Lora sofa set and dining table from Vivense, expecting everything to go well, but honestly, I’m pretty disappointed with what I got. When the dining table arrived, three different parts were broken. Of the three issues, only one has been sorted out so far, while the other two are still ...

Vivense is a regret! I wish I had paid attention to the reviews—my biggest mistake was ignoring them. The product they sent was missing a hinge. I clearly explained the issue by giving the exact number of missing pieces, as advised by my installer. I even received a message saying the missing hinge ...

To the Authorities of Vivense Technology Services and Trade Inc., On February 10, 2025, I purchased the Atlas 6-Door 2-Drawer White Wardrobe (180 cm, without Mirror) from your company. The product was delivered on February 19, 2025. Since I was not at home during the weekdays, I was only able to sta...

We ordered a shoe cabinet from Vivense, and it arrived. We tried to assemble it, but guess what? The parts were missing, one part was damaged, and the wrong product was sent. The system is a complete mess. We call, but they don’t connect us, just send an SMS. We have tried to access the website to r...

I purchased bedroom, living room, and dining room sets from the Modoko Vivense branch. Everything was assembled beautifully, except the wardrobe in the bedroom, which still hasn’t been set up. My belongings are scattered everywhere. The reason for the delay is the missing hardware package and damage...

I purchased a bed and frame and mattress from this company in late 2023, It took them over 2 months to deliver this to us, and it was the wrong bed and parts. We got the bed 3 months ago. My daughter went to get into bed last night and the bed frame fell to the floor onto her foot!!! My daughter is ...

Did you know that when you buy a product from Vivense, a furniture brand in Turkey, they only provide support for 2 years and then completely abandon you? If a problem arises after 2 years, they won't offer any support, paid or free. What's worse, if it's a Vivense-exclusive product and no one else ...

I bought 4 wall sconces from the Vivense brand. Unfortunately, my attempts to reach customer service for technical inquiries were unsuccessful. The products were delivered a week later than originally promised. When I tried to install them, I quickly noticed that they had distinct variations and wer...

I purchased an item from the Vivense store and encountered a series of problems. We contacted customer service to file a request, and they assured us of a response within 24 hours. However, it's now the third day, and we haven't heard anything from them. As you can understand, the effort and service...

It feels like my Vivense misadventures are never-ending! I made an error in placing my trust in what I believed to be a well-regarded brand and proceeded to acquire a sofa set, dining set, and console. As I mentioned before, it took an incredibly long time to receive the items, and unfortunately, wh...

I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...

After so many instances of Vivense's erratic delivery, missing or defective products, and delayed shipments, I no longer even consider going near their store. Everyone in my inner circle is going to hear about this horrible ordeal from me. When it comes to shopping, Vivense is definitely not a place...

Hello, I purchased a seven-piece set from Vivense on October 6, 2023, at a discounted price of ₺61,078. Unfortunately, the work desk, as seen in the images, arrived defective or broken three times in a row. The latest desk, sent on November 24, 2023, was supposed to be picked up by Horoz Lojistik fo...

in early October, we had to send those two triple sofas we got from Vivense to the service. The seating areas were sagging, and we wanted to get that fixed. delivery got postponed not once, not twice, but three times!  today was the day! Finally, the sofas arrived at our doorstep. Only one of them a...

I purchased a bed base, headboard, and mattress from Vivense. After waiting for three months, they finally delivered the order, but it was completely wrong and incomplete. Instead of the 150x200 size I ordered, they delivered an 80x200 mattress and left out the headboard. It's unbelievable how they ...

Avoid this company! I asked right before ordering the furniture if its possible all things would be delivered together and at a time convenient for me. I dont live in Turkey. We agreed the the furniture will be delivered when I come back after 2 months. Then the nightmare began… I got several phone ...