Vivense Delayed Delivery, Missing Item, Invoice Issues
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of the delivery window. To make matters worse, the shipping took an additional 5 days, and I finally received my order on 8.7.24. When I opened my order, which was supposed to include three pieces, I discovered that the coffee table was missing. I informed you, and you acknowledged the issue, stating that you would send the missing item. I am still calmly explaining the situation to you and stressing the urgency. I need the coffee table delivered to me as soon as possible, as I do not want to wait another month. Additionally, I have been requesting an invoice for this order since 7.6.24, but you have been giving vague responses. Due to this significant inconvenience, I no longer intend to shop with you or recommend you to anyone. I will be filing complaints in other forums and will continue to voice my dissatisfaction publicly from now on.
Hello, To check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Hello, To provide you with more detailed information by checking your order, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Hello, To check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For any questions, suggestions, or opinions about Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
