I purchased a bed base, headboard, and mattress from Vivense. After waiting for three months, they finally delivered the order, but it was completely wrong and incomplete. Instead of the 150x200 size I ordered, they delivered an 80x200 mattress and left out the headboard. It's unbelievable how they managed to mess up this badly. Not only did they deliver the wrong size mattress, but they also left out a crucial component like the headboard. Now, trying to get in touch with them to exchange the incorrect items has been a nightmare. There's no one to talk to directly; they handle everything through an automated system. I'm incredibly frustrated with Vivense, and I won't be dealing with them again. I'll escalate the issue to the relevant authorities; they should deal with it for a change.
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 15, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doe...
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