Vivense Bed Base, Headboard, Mattress Order Came All Wrong
I purchased a bed base, headboard, and mattress from Vivense. After waiting for three months, they finally delivered the order, but it was completely wrong and incomplete. Instead of the 150x200 size I ordered, they delivered an 80x200 mattress and left out the headboard. It's unbelievable how they managed to mess up this badly. Not only did they deliver the wrong size mattress, but they also left out a crucial component like the headboard. Now, trying to get in touch with them to exchange the incorrect items has been a nightmare. There's no one to talk to directly; they handle everything through an automated system. I'm incredibly frustrated with Vivense, and I won't be dealing with them again. I'll escalate the issue to the relevant authorities; they should deal with it for a change.
Hello, We have received the feedback you submitted to us via Şikayetvar. A detailed investigation will be conducted on the matter, and our resolution center will get back to you. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Resolution Center
The product they sent me is a small base instead of the one I ordered.
After making us wait for 2.5 months, the service staff left the wrong product and ran away. After opening a request and dealing with it, you said the product is not available and offered a much lower quality product as an option, causing customer dissatisfaction. This revealed the quality of your brand's service. 👎
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, the feedback we receive from our valued customers is very important to us. For any questions, suggestions, or opinions about Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
