The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection parts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 14th business day, but it has been a year, and no solution has been provided. During this time, I sent more than 30 emails and contacted customer service multiple times via WhatsApp. After a year, I was told that the request period had expired and that I could only obtain the missing part by paying for it. I was asked to make a payment for the missing part, but I refused. In addition, a few other parts of the wardrobe were also missing—some were later sent, but the connection part is still missing. I request that this ongoing issue be resolved and that the missing connection part be sent to me free of charge.
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 15, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doe...
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