Vivense Wardrobe Missing Connection Part
The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection parts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 14th business day, but it has been a year, and no solution has been provided. During this time, I sent more than 30 emails and contacted customer service multiple times via WhatsApp. After a year, I was told that the request period had expired and that I could only obtain the missing part by paying for it. I was asked to make a payment for the missing part, but I refused. In addition, a few other parts of the wardrobe were also missing—some were later sent, but the connection part is still missing. I request that this ongoing issue be resolved and that the missing connection part be sent to me free of charge.
Hello, First of all, we would like to express that we are very sorry for the negative experience you have had. Based on our phone conversation, you have been provided with the necessary information regarding the issue. You can be assured that everything necessary will be done to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
Hello, your expert came to my house and said that a drawer part and a new bed needed to be delivered. I received an email with a link containing a delivery code, but no product has been delivered to me. Can you tell me which products a request has been created for and what their status is?
You were supposed to get back to me after consulting with your expert, but I have not received any response yet.
Hello, First of all, we would like to express that we are very sorry for the negative experience you have had. As per our phone conversation, you have been provided with the necessary information regarding the issue. You can be assured that everything necessary will be done to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
