I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. There’s no proper after-sales support, and they seem completely uninterested in helping. Every time I try to reach out, I either get vague responses or no reply at all. Unfortunately, they haven’t offered any solution so far. The furniture parts are still piled up in my room, completely unusable, and they won’t issue a refund either. I even considered hiring someone to fix it just to make use of what I have, but it feels unfair after paying full price. This experience has been incredibly frustrating. I strongly regret trusting this brand and would not recommend buying anything from Vivense.
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...
The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection parts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 1...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
Comments