We ordered a shoe cabinet from Vivense, and it arrived. We tried to assemble it, but guess what? The parts were missing, one part was damaged, and the wrong product was sent. The system is a complete mess. We call, but they don’t connect us, just send an SMS. We have tried to access the website to report the missing parts, but for two days now, the so-called site has been down. Who are we supposed to reach out to? The site tells us to create a support request, but we’ve already done that countless times. They supposedly have a WhatsApp line, we messaged them—let’s hope they respond. It was all good when the money was taken from our account instantly, but now, sending faulty and incomplete products while making it impossible for us to contact anyone is outrageous. Who will solve this problem? When will it be resolved? Do we have to wait for days for a mistake that’s entirely on your end? With all the money you take, couldn’t you set up a proper post-sales team? Should we communicate via smoke signals or carrier pigeons? What do you think, Vivense? Time to move out of the Stone Age, maybe?
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
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