Vivense Sent Wrong Shoe Cabinet with Missing and Damaged Parts and No Support
We ordered a shoe cabinet from Vivense, and it arrived. We tried to assemble it, but guess what? The parts were missing, one part was damaged, and the wrong product was sent. The system is a complete mess. We call, but they don’t connect us, just send an SMS. We have tried to access the website to report the missing parts, but for two days now, the so-called site has been down. Who are we supposed to reach out to? The site tells us to create a support request, but we’ve already done that countless times. They supposedly have a WhatsApp line, we messaged them—let’s hope they respond. It was all good when the money was taken from our account instantly, but now, sending faulty and incomplete products while making it impossible for us to contact anyone is outrageous. Who will solve this problem? When will it be resolved? Do we have to wait for days for a mistake that’s entirely on your end? With all the money you take, couldn’t you set up a proper post-sales team? Should we communicate via smoke signals or carrier pigeons? What do you think, Vivense? Time to move out of the Stone Age, maybe?
