in early October, we had to send those two triple sofas we got from Vivense to the service. The seating areas were sagging, and we wanted to get that fixed. delivery got postponed not once, not twice, but three times! today was the day! Finally, the sofas arrived at our doorstep. Only one of them actually showed up! we have absolutely no clue what's going on with the other one. No updates, no nothing. It's been two months already and we're still dealing with this issue. They initially said it would be fixed in 20 days, but it's been over two months now. It's really frustrating not knowing what's going to happen with our second sofa. Vivense really takes the cake when it comes to being unreliable. I mean, in all my years, I've never come across a company quite like them!!
I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days. Despite exceeding that timeframe, when I emailed them, the...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
I ordered two 3-seater sofas from Vivense in November 2024, with a final delivery date of January 2, 2025. However, there is still no sign of the sofas, nor have I received any updates. I am a teacher in the eastern region and urgently need these sofas for my home, yet all I am told is that the prod...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
Not only Vivense has charged us twice for one gardobe, but it took weeks to get the money back. After having it delivered, we did not get any info about the assembly of the furniture. The telephone is rarely answered, so we had to go to the store to ask when will they come to install it. They said w...
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