It feels like my Vivense misadventures are never-ending! I made an error in placing my trust in what I believed to be a well-regarded brand and proceeded to acquire a sofa set, dining set, and console. As I mentioned before, it took an incredibly long time to receive the items, and unfortunately, when they did arrive, they were incomplete and faulty. Within just a month, the console frame has completely collapsed, and its doors have unfortunately suffered cracks. After receiving a support request in October, the support team promptly informed us that a replacement was necessary. Surprisingly, they decided to send an additional leg as a solution. After some time had passed, it became clear just how ridiculous the situation was. Another team eventually acknowledged the need for a replacement and updated their report to reflect a base exchange. Regardless of numerous attempts to reach out, they have consistently chosen to disregard me. I have filed a complaint with the Consumer Arbitration Board. Although it may not offer a resolution, it can prevent others from repeating the same error. Vivense has lost its credibility as a reliable brand and now seems unresponsive and unreliable. If you're looking for some excitement, why not give Vivense a try?
I have faced ongoing problems with Vivense concerning their sofa, which has collapsed on three separate occasions. Even though I was assured that a team would arrive to strengthen the lower part with new foam, no one has come, and contacting customer service has been a challenge. Their store phones ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
Comments