The driver answered my call through the app and then sent me a message to say that he would take me to my destination if I paid an extra fee. I refused to go along with this plan. After that, the driver replied to me in a rude way and kept the call going for a long time without ending it. As proof, I took screenshots of these chats and sent them to Uber along with a report. But it's been a week, still haven't heard anything back. I thought Uber would move right away when they heard my report, but their silence and lack of interest have been disappointing. It is not appropriate for the company to ignore the concerns of its customers, even if those concerns are true. I've been a loyal Uber user and relied on their service for my transportation needs, but this experience has made me angry and made me wonder how much they care about their customers.
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
When I wanted to travel with BlablaCar Türkiye, the driver charged me three times more than the original price, and when I asked him to lower it slightly due to my situation, he doubled the amount he had initially stated. This made me feel completely helpless and taken advantage of. Even though I re...
I've been charged twice for the same Uber ride, and it's been impossible to get in touch with someone to fix this problem. I chose to pay with my card via the app, but the driver informed me there was a system issue and suggested I pay contactless instead. To prevent any complications, I also opted ...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
I recently used the Uber Taxi service and faced an overcharging issue due to the driver's route choice. During the ride, I noticed that the route taken was unnecessarily longer than the normal route. When I asked the driver why we took this route, he simply replied that he preferred it that way. On...
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