On July 3rd in Antalya, I used the Uber Taxi service and experienced an unfair overcharge on my account. Here is the exact timeline and problem I encountered:
At 22:41, I called for a taxi through the Uber app. However, the driver named Y**** never showed up, even after waiting more than 10 minutes. I had to cancel the ride due to the delay. Afterwards, around 22:55, I requested another taxi, and this time, driver F***** accepted the ride and picked me up. The estimated fare for this trip was displayed as ₺112.50, which was clear before I started the journey.
However, when I checked my bank account, I saw that multiple amounts had been charged: ₺112.50, ₺112.00, ₺150.00, and ₺40.00. I cannot understand why these additional charges occurred. The only completed trip was with driver F*****, and the agreed-upon fare was ₺112.50.
I kindly request Uber to review this situation urgently, explain these unauthorized charges in detail, and immediately refund the excess amounts taken from my card. As a loyal Uber user, I expect transparency and prompt resolution to restore my trust in the platform.
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, named T****, was driving a vehicle with the license plate 34 *** 79. At the end of the trip, the driver requested ₺580, which I paid in cash. However, after leaving the car, I notic...
I recently used the Uber Taxi service and faced an overcharging issue due to the driver's route choice. During the ride, I noticed that the route taken was unnecessarily longer than the normal route. When I asked the driver why we took this route, he simply replied that he preferred it that way. On...
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
Comments