Turna.com

I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...

I booked two flight tickets on Turna.com for my wife and me, flying Sabiha Gökçen to Medina on January 18, 2025 (Flight No: PJ690) and returning from Jeddah to Sabiha Gökçen on February 2, 2025. The first flight had a Riyadh layover, but Pegasus left our luggage behind without any explanation. We e...

I booked a flight from Antalya to France on March 31, 2025, through Turna.com. However, Transavia France canceled the flight, and when I contacted the airline, they directed me to Turna.com for a refund. Unfortunately, Turna refuses to process my refund despite the fact that the flight is no longer ...

I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina through Turna.com, explicitly ensuring during the booking process that cabin baggage was included. Despite confirming this detail at the time of purchase, I discovered that the Pegasus and Flyadeal tickets provided do not includ...

I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina via Turna.com, ensuring during the booking process that cabin baggage was included. I even confirmed this explicitly before completing the purchase. However, when I checked the actual Pegasus and Flyadeal tickets, I discovered t...

On January 13, 2025, I purchased tickets for three people via Skyscanner through Turna.com, and the payment was successfully processed from my card. However, just two minutes later, I received a call from Turna.com claiming the ticket prices had changed and demanding an additional fee of over ₺6000....

I transferred my credit card points to my Turna.com account, which were supposed to be valid for two years. Additionally, promotional points are typically valid for one year. Despite this, my ₺1000 worth of points were deleted without any prior notification or indication that they were about to expi...

On November 9, 2024, I purchased a flight ticket from Turna.com for ₺34,448. Unfortunately, due to a visa issue, I was unable to use the ticket, which was completely beyond my control. I immediately initiated the cancellation and refund process, expecting a reasonable refund based on their policy. ...

I purchased a round-trip ticket from Minsk to Istanbul through Turna.com. When I attempted to cancel the return ticket, I was informed that it could not be refunded because it was a charter flight. However, when I contacted the airline, they stated that any refund should be processed by the ticket s...

Yesterday, I purchased a plane ticket from Turna.com. Although the payment was successfully deducted from my card, my ticket was not confirmed. Instead, I was asked to pay additional charges to finalize the booking. I cannot understand this kind of service. You take payment for the ticket at the adv...

I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...

I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would ...

On August 15, 2024, I purchased a round-trip ticket from Turna.com with PNR numbers Z2NAD8 (departure) and HY923N (return). I recently requested a change for my ticket. While the price for the new ticket is listed as ₺7500 on their website, I was charged ₺8500 for the change. Additionally, I am not ...

I purchased ticket number 1U401F from Turna.com for ₺1800. Due to a schedule change, I requested a cancellation. However, they sent me a form offering only ₺67 as a refund for a ticket I paid a significant amount for. This offer is completely unacceptable, and I demand a full refund of the amount I ...

I purchased a round-trip ticket on Turna.com and paid an extra 17,000₺ specifically for a fully refundable option. However, during the refund process, I was only refunded 500₺. When I contacted customer service, they claimed it was the amount set by the airline and that this is "normal." It feels l...