Turna.com Booking Error Cost Me Flight and Extra Expenses – Seeking Compensation

I had been a loyal user of Turna.com until a recent experience left me extremely disappointed. On October 14, 2024, I paid ₺935.17 for a flight from Ankara Esenboğa to Antalya Gazipaşa with Atlas Jet, scheduled for 12:10 AM. However, upon reaching the airport, I was informed that no such flight existed and my name wasn’t on any passenger list. I immediately contacted Turna, and their representative told me I'd receive information the following day. The next day, I was told that my payment had been received, but the ticket was never issued, and the amount would be refunded within two business days (which it was).

Not only did I miss an important meeting, but I also incurred a ₺1,500 taxi expense late at night, as I was unaware of the issue in advance. I requested that Turna reimburse me for the taxi cost, given that I was not informed beforehand. However, they refused, claiming they weren’t responsible for the failed booking. It’s surprising that such an established company failed to notify a customer promptly about a ticketing issue. I am hoping Turna addresses this matter swiftly and provides a satisfactory response before I escalate my complaint to relevant authorities.