I booked a flight ticket via Turna.com for a Transavia France flight to Paris. However, the airline canceled the flight, yet after three weeks, I still haven’t received my refund. Meanwhile, a friend who booked the same flight through a different platform has already been refunded.
I have submitted two refund requests, and both were denied by Turna, claiming that the request violates airline policies. If the airline has refunded other customers for the same canceled flight, why is Turna refusing to process my refund?
I demand an immediate resolution. Turna.com should take responsibility for handling cancellations properly instead of making customers fight for their rightful refunds. If this issue is not resolved soon, I will escalate the matter further. I will not be using Turna.com again.
I booked a flight from Antalya to France on March 31, 2025, through Turna.com. However, Transavia France canceled the flight, and when I contacted the airline, they directed me to Turna.com for a refund. Unfortunately, Turna refuses to process my refund despite the fact that the flight is no longer ...
I purchased international tickets from Turna.com with an expensive cancellation and refund option, expecting a hassle-free process if I needed to cancel. Despite canceling our tickets in early August 2024, I have yet to receive my refund. I’ve sent multiple emails, only to be met with various excuse...
On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...
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