On November 1, 2024, I purchased round-trip tickets (PNR Code: 1UA8U0) from Trabzon to Istanbul for November 16-23, 2024, via Turna.com. On November 15, I called Turna.com to reschedule my return ticket with Ajet from Istanbul to Trabzon, originally at 9:05 AM, to a later flight at 1:30 PM. The representative claimed there was a 12:20 PM flight, but I insisted it wasn’t listed on the Ajet website. Still, I paid a ₺900 fee and confirmed the change.
On my return date, November 23, I discovered during check-in that the representative had mistakenly booked Trabzon to Istanbul instead of Istanbul to Trabzon. I immediately called Turna.com, and the same representative admitted the error, promising to fix it. However, no action was taken. Left stranded, I had to purchase a new ticket for ₺3500 to return. It’s now been six days with no follow-up from Turna.com, yet they had the audacity to send me a ₺900 invoice. I demand a full refund of both the ₺900 fee and the ₺3500 ticket cost. Turna.com must take responsibility for this mistake and provide proper customer support.
On August 15, 2024, I purchased a round-trip ticket from Turna.com with PNR numbers Z2NAD8 (departure) and HY923N (return). I recently requested a change for my ticket. While the price for the new ticket is listed as ₺7500 on their website, I was charged ₺8500 for the change. Additionally, I am not ...
On November 3, 2023, I purchased a ticket for ₺2600 (₺1300 for each flight) with the code for a flight from Ankara to Antalya on November 20, 2023, from 08:05 to 09:15, and a return flight from Antalya to Ankara on November 23, 2023, from 18:15 to 19:20. Later, on November 14, 2023, around 11:50, I...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...
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