I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would take up to 10 business days, potentially extending to 14 days.
This feels like an unfair profit at my expense. How is such a large deduction justified for such a quick cancellation? I question Turna.com's honesty, ethics, and professionalism. This experience has left me deeply dissatisfied, and I will never use their services again. I urge them to address their refund policy immediately.
On November 9, 2024, I purchased a flight ticket from Turna.com for ₺34,448. Unfortunately, due to a visa issue, I was unable to use the ticket, which was completely beyond my control. I immediately initiated the cancellation and refund process, expecting a reasonable refund based on their policy. ...
I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...
I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
On October 22, 2024, around 9:25 PM, I purchased a ticket from Turna.com for my trip to China, costing ₺24,000. Later that day, I had to cancel my plans and requested a refund. Initially, Turna.com offered me a refund of ₺16,000, which I accepted. However, they then claimed there was a technical iss...
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