I booked two flight tickets on Turna.com for my wife and me, flying Sabiha Gökçen to Medina on January 18, 2025 (Flight No: PJ690) and returning from Jeddah to Sabiha Gökçen on February 2, 2025. The first flight had a Riyadh layover, but Pegasus left our luggage behind without any explanation.
We expected to transfer to a Flyadeal flight, as stated in the itinerary. However, after waiting for hours, we realized—on our own—that the flight departed from a different terminal (the domestic airport), not the international terminal where we had landed. To get there, we had to pay 50 SAR out of pocket.
When boarding the next flight, we were forced to pay nearly $100 for our luggage, even though Turna.com clearly stated we had a carry-on allowance for both flights. Pegasus’ app, however, showed no baggage allowance, so I had to pay an extra 4000₺ to avoid further issues.
Additionally, at Riyadh Airport, Flyadeal charged me again for luggage fees that I had already paid to Pegasus. Turna.com misled me with incorrect flight details, causing a huge inconvenience and a total financial loss of nearly 8000₺.
I demand full compensation for my loss. If my issue is not resolved, I will take legal action. This was my last time booking with Turna.com and Pegasus!
I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina via Turna.com, ensuring during the booking process that cabin baggage was included. I even confirmed this explicitly before completing the purchase. However, when I checked the actual Pegasus and Flyadeal tickets, I discovered t...
I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina through Turna.com, explicitly ensuring during the booking process that cabin baggage was included. Despite confirming this detail at the time of purchase, I discovered that the Pegasus and Flyadeal tickets provided do not includ...
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My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
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