I purchased a round-trip ticket on Turna.com and paid an extra 17,000₺ specifically for a fully refundable option. However, during the refund process, I was only refunded 500₺. When I contacted customer service, they claimed it was the amount set by the airline and that this is "normal."
It feels like they’re holding onto my money despite my purchase of a refundable ticket. I’m extremely disappointed and have decided I won’t be buying anything from this company again. I urge Turna.com to address this issue and provide the full refund as promised.
I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would ...
I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...
I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
I purchased a round-trip ticket from Berlin to Istanbul. There were no issues when flying from Berlin, but when I tried to do online check-in in Turkey, the website kept giving errors. When I called customer service, they said that we had entered our information incorrectly while purchasing the t...
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