I am frustrated with Turkish Airlines as they mistakenly refunded the entire ticket amount despite the booking being made with the PNR associated with my Miles&Smiles account. I only requested a refund for the overcharged amount, but they refunded the entire ticket. As a result, the credit limit on my card was tied up, preventing me from purchasing new tickets. Additionally, our reservations for our registered dog and cat were also lost in the process. It has been 15 days of constant struggle, and we are still unable to complete the ticketing for our flight. Turkish Airlines has proven to be inadequate in resolving all these issues and has failed to provide swift and effective solutions. I urgently demand that their customer service promptly resolves all these problems.
I purchased a ticket for my Turkish Airlines VSR757 flight with a PNR code and was directed to make a reservation for my pet through the app. The app first made me select a seat, then refused to confirm due to 'full capacity.' Customer service is not helpful at all. They charged me for both the flig...
I couldn't get a refund. I purchased tickets with Turkish Airlines for a trip from Izmir to Istanbul and then from Istanbul to Abu Dhabi with two passengers and two dogs. Before buying the tickets, I checked the pet availability for my desired flights with customer service and learned that there wou...
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
I am writing to express my deep dissatisfaction and frustration with the service provided by Turkish Airlines during my recent travel from Prague to Istanbul on August 23rd. The level of incompetence, misinformation, and unprofessionalism displayed by your staff was nothing short of appalling. I was...
After my Dubai flight with Turkish Airlines on November 24 at 09:30 (Ticket No: 235 2145 4338 66/2), I noticed that my Miles&Smiles membership was canceled. I immediately approached the Turkish Airlines office at the airport for membership inquiries. The staff there asked me to create feedback on th...
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