I bought two tickets from Gotogate on May 19. I filled in all of my information correctly, but because I wasn't paying attention, I bought two tickets for the second passenger with the same name. Since it's been four days and I've called Turkish Airlines and Gotogate dozens of times, no one has taken responsibility or offered to fix the mistake. It was so not worth the money I paid. I've filled out the Turkish Airline's feedback form five times, explaining how simple the mistake was and giving my ID, but they just say sorry and ignored me. I can't put up with this. There are still two months until my flight on July 24, and I don't understand why a well-known company like Turkish Airlines can't fix such a simple mistake. Where are the rights of customers? Where is making customers happy? I've only gotten emails saying sorry, but it's my hard-earned money that's at stake. Consumers shouldn't be taken advantage of or ignored just because a company changed its name. I am very upset by both the incompetence of Turkish Airlines and the lack of care shown by Gotogate. I want an end to this trouble.
I purchased a cheap ticket from Malatya to Istanbul airport with Turkish Airlines for February 22, 2024, at 11:40. While booking, I entered the passenger's ID number and date of birth correctly, but another name was mistakenly written in the passenger name section. I immediately contacted the airlin...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
Good evening. I had purchased tickets for two people from Turkish Airlines. I wanted to change the ticket for one of these two people. I contacted the call center because we had bought the tickets together but later separated them. Therefore, I couldn't make the change through the app. I called the ...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
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