I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I sent the ID picture It's been a week and they still haven't been able to fix it. Such nonsense and I have not seen it. If you wanted to go to the population office and change your name, surname, religion, etc., you would do it during this time, but it took valuable time from my life to correct a wrongly entered surname in THY, which has a ridiculous service. God save me from this company again.
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
AnadoluJet, a Turkish Airlines subsidiary, is a disappointment. My boyfriend made a minor spelling mistake in his surname while purchasing an international flight ticket. When he contacted the THY call center to rectify this, they initially mentioned they could make the change if he uploaded his ID ...
I purchased a ticket for Ankara-Serbia on September 21. While booking, there was a mistake in my last name. I called the THY call center for assistance on how to correct it. I was asked to submit feedback, which I did. When I checked my ticket, I noticed the error was still there and the ticket had ...
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
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