On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, I could contact Turkish Airlines customer service. Turkish Airlines customer service instructed me to fill out a form on their website, providing copies of my ticket, baggage receipt, and passport. Later, they requested an itemized list of the belongings in the missing baggage. As of today, it has been forty-nine days, and there has been no resolution. Every time I call, I am told that I will be contacted soon, but I have not received any updates or my suitcase. It is extremely disappointing that a large and reputable company like Turkish Airlines shows such a lack of attention and follow-up. I hope the officials of the company I have traveled with for many years will show sensitivity to this issue so that I can receive my suitcase.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On July 23, 2023, during flight TK2613 with Turkish Airlines, my aunt's luggage was lost, and someone else's luggage was issued in her name. Upon reporting the lost luggage, we were informed that the luggage could not be found and were asked to submit a lost claim through the website, including a li...
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