Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serious concerns about both my contact information and security. Because the contact details on my ticket were entered incorrectly, I had to contact the airline directly to correct my o...
I made a reservation through Trip.com (reservation number 1638315188617039) for a stay at Duck Hotel, check-in on September 15 and check-out on September 16. During the booking process, the listing clearly stated “Free Cancellation.” However, due to a change in our hospital appointment, I needed to ...
I booked a room at Lara Apart Hotel Datça through Trip.com for July 24–26, 2025 (Reservation code: 1638313676110947) and paid ₺6,537.26 by credit card. On the morning of check-in, we called the hotel at 9:00 AM to confirm our arrival and ask about check-in time. They answered and gave no indication ...
On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...
I booked a round-trip flight through Trip.com, with the outbound flight operated by AJet and the return by Turkish Airlines (THY). While I received the e-ticket number and PNR for the THY leg, nothing was sent for the AJet flight. When I called Trip.com customer service, they told me that they cann...
I bought a Manila-Caticlan flight ticket for the Philippines from Trip.com. I noticed after I bought it that there was no check-in baggage on the ticket. I first tried to reach the airline company, Royal Air Philippines, to change the level of the ticket, but I couldn't reach them in any way, and it...
On April 19th, I checked in for a one-night stay at Zirkon Suit Hotel, booked via Trip.com, for a double room intended for two people. However, when I arrived at the hotel, I was shocked to be told that no private rooms were available at the price I had already paid. Instead, I was offered a shared ...
I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been m...
I booked a flight through Trip.com, not knowing that the airline required online check-in in advance. My son went to the airport and approached the check-in counter, but no one helped him there. Since he wasn’t familiar with the process, he couldn’t complete the check-in himself. Even though there ...
I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card. This is extremely frustrating—I followed...
Do not book any hotel or car through Trip.com. I rented a car from them and called the rental company, only to find out there was no reservation under my name. I canceled the booking, but they refused to refund my money. Imagine arriving at your hotel and discovering you have no reservation under yo...
I booked a room through Trip.com at Antique Roma Hotel, but when we arrived late at night, the hotel shockingly refused to accept my child. We were left stranded with no alternative accommodations, completely helpless and frustrated. The lack of communication from both the hotel and Trip.com regardi...
I booked a stay at Mövenpick Resort Tekirova through Trip.com for September 15, 2024, and paid online via Trip.com and Accor, their partnered group. Despite receiving confirmation and approval messages, the hotel denied our reservation upon arrival, claiming they hadn’t received payment from Accor. ...
I purchased a Sunexpress flight ticket from Izmir to Birmingham through Trip.com, but as my departure date arrived, I still couldn’t complete my check-in or access my ticket invoice. Trip.com’s customer support has been entirely unhelpful; every response from their assistant is automated, and despit...