I booked a stay at Mövenpick Resort Tekirova through Trip.com for September 15, 2024, and paid online via Trip.com and Accor, their partnered group. Despite receiving confirmation and approval messages, the hotel denied our reservation upon arrival, claiming they hadn’t received payment from Accor. The hotel also informed us it was fully booked, yet it still shows as available on Trivago. This is beyond frustrating as we are left stranded with no support or explanation. Trip.com and Accor, please resolve this and honor the reservation or provide a prompt refund. We need immediate assistance to prevent further inconvenience and ensure our reservation is honored.
Between October 13–17, 2024, I made a prepaid Expedia Collect reservation for Elite World Grand Istanbul Küçükyalı Hotel through Trivago/Agora. However, I later canceled the reservation, and the hotel confirmed that a full refund had been issued. Despite this assurance, I regret to inform you that ...
I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my plans, I canceled the reservation on November 25, 2024. While the platform shows the reservation as canceled, the refund has still not been processed back to my credit card. I truste...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
On January 11, 2025, I attempted to book a hotel reservation through Trivago. The site redirected me to a platform called Stayforlong, which I assumed was trustworthy since it came recommended by Trivago. I made a reservation for Alanya Noxinn Deluxe Hotel for the dates September 1–7, 2025, and paid...
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
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