I booked a room through Trip.com at Antique Roma Hotel, but when we arrived late at night, the hotel shockingly refused to accept my child. We were left stranded with no alternative accommodations, completely helpless and frustrated. The lack of communication from both the hotel and Trip.com regarding this policy is unacceptable.
To make matters worse, despite this ordeal, neither the hotel nor Trip.com has refunded the payment. The site failed to warn me that children wouldn’t be allowed, which is critical information for any booking. I demand an immediate refund for this stressful and unacceptable experience. Trip.com must take responsibility for ensuring hotels properly communicate their policies to customers.
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
We rented a hotel room through Booking.com, but when we arrived at the hotel, they told us there were no rooms available. We called Booking.com, but they refused to give us a refund. It was 3 a.m., and we were left waiting with four children and nowhere to stay. Despite showing our confirmation and ...
I booked a flight through Trip.com, not knowing that the airline required online check-in in advance. My son went to the airport and approached the check-in counter, but no one helped him there. Since he wasn’t familiar with the process, he couldn’t complete the check-in himself. Even though there ...
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
Last week, during my trip to Milan, I booked a one-night stay at a hotel through Booking.com. However, I later canceled the reservation and received a message confirming that the full refund would be processed. Since then, I haven’t received any follow-up regarding the refund, nor have I received an...
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