I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card.
This is extremely frustrating—I followed all cancellation policies and was assured of a refund, yet my money is nowhere to be found. If the refund was actually processed, why hasn’t it appeared in my account?
I demand an immediate resolution to this issue. Trip.com, please take action and ensure my refund is correctly issued without further delay.
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
I canceled my flights through Trip.com, and the airline, Ajet, confirmed that the refund had been processed. However, Trip.com has not issued the refund, claiming it is due to the airline's policy. This makes no sense, as the airline has already approved and processed the refund, and the documentati...
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