Trip.com Didn’t Send AJet E-Ticket or PNR, I Can’t Access or Manage My Flight

I booked a round-trip flight through Trip.com, with the outbound flight operated by AJet and the return by Turkish Airlines (THY). While I received the e-ticket number and PNR for the THY leg, nothing was sent for the AJet flight.

When I called Trip.com customer service, they told me that they cannot share the e-ticket number for AJet. However, without this number, I can’t access or manage my flight on AJet’s website. AJet’s portal sends a verification code to a linked email address, but the email linked to my booking is not mine—and I need the e-ticket number to update it.

When I asked Trip.com for help, the support agent said I could submit a written request to update the email address, but if I did, I’d no longer receive any trip updates from Trip.com. This is unacceptable. I purchased the ticket through Trip.com and expect full access to my reservation—not to be locked out because of a system error or hidden policy.

If this issue isn’t resolved, I won’t even be able to check in online, which could affect seat selection and boarding.

I demand that Trip.com either provide my full e-ticket information for the AJet flight or correct the associated email address immediately, so I can manage my flight properly. Trip.com must take responsibility for enabling full access to services I’ve already paid for. This level of restriction and deflection is not acceptable from a global booking platform.