I purchased a Sunexpress flight ticket from Izmir to Birmingham through Trip.com, but as my departure date arrived, I still couldn’t complete my check-in or access my ticket invoice. Trip.com’s customer support has been entirely unhelpful; every response from their assistant is automated, and despite repeatedly reaching out, I receive no real assistance. This is highly frustrating, especially with my flight approaching, and I urgently need help resolving this issue. I expect Trip.com to address this promptly and ensure I can check in without further delay.
I bought a round trip flight ticket from Erzurum to Izmir on 07.04.2025 from a company called Sunexpress Airlines. The ticket fee was deducted from my account immediately, but a few days passed and there was no ticket information or refund. I checked my email inbox and spam folder multiple times, th...
I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assis...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I booked a flight through Trip.com with SunExpress Airlines and later had to cancel the ticket. I followed proper procedure and called SunExpress customer service to process the cancellation. They confirmed the ticket was successfully canceled and assured me that my payment would be refunded. Howev...
I encountered a major issue while trying to complete online check-in for my SunExpress flight. Despite entering all required billing information, the system repeatedly gives a "missing required information" error and won't proceed to payment. I've tried multiple times, using both my phone and comput...
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