I booked a flight through Trip.com, not knowing that the airline required online check-in in advance. My son went to the airport and approached the check-in counter, but no one helped him there. Since he wasn’t familiar with the process, he couldn’t complete the check-in himself.
Even though there was still plenty of time before the flight, I called and messaged Trip.com asking for urgent help. Their only response was to say, “You need to check in online”—with no support, no solution, no action. As a result, my son missed the flight, had to waste an entire day at the airport, and we were forced to buy another ticket for the next day at a much higher price.
This could have been easily avoided if Trip.com had real support in place. I demand that Trip.com compensate us for the missed flight and the extra ticket cost. A booking platform should not leave customers stranded over something as basic as check-in support.
I booked a flight three months in advance, and now I need to either change my ticket or cancel it entirely. However, these options are completely unavailable, and I'm receiving absolutely no help whatsoever. The site has a cancellation section, but it's utterly useless; I can't process anything the...
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...
I purchased a flight ticket through Trip.com, only to find out that the ticket is fake! The airline has no record of my booking, meaning I have no actual reservation despite paying for it. I have reached out to Trip.com multiple times via email, yet no one is responding. I have no idea if I will ev...
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