Trip.com Didn’t Help with Online Check-In and My Son Missed His Flight

I booked a flight through Trip.com, not knowing that the airline required online check-in in advance. My son went to the airport and approached the check-in counter, but no one helped him there. Since he wasn’t familiar with the process, he couldn’t complete the check-in himself.

Even though there was still plenty of time before the flight, I called and messaged Trip.com asking for urgent help. Their only response was to say, “You need to check in online”—with no support, no solution, no action. As a result, my son missed the flight, had to waste an entire day at the airport, and we were forced to buy another ticket for the next day at a much higher price.

This could have been easily avoided if Trip.com had real support in place. I demand that Trip.com compensate us for the missed flight and the extra ticket cost. A booking platform should not leave customers stranded over something as basic as check-in support.