Testora showed small fees then billed more later, how can I dispute the charge?

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Xolvie
Xolvie Resolution Specialist March 15, 9:24 pm

If Testora showed a small fee but later charged a larger amount, you can dispute the charge by following these steps:

Check the transaction details first;

• Open your bank or credit card statement
• Look for:
– Merchant name (Testora or similar billing name)
– Exact charge amount
– Transaction date
• Take screenshots of the charges

Review the payment page or confirmation email;

• Check if the site mentioned:
– Trial fees
– Result unlock fees
– Automatic subscriptions

• If the final price was not clearly shown, screenshot the page as evidence

Contact Testora support;

• Send a refund request and ask for clarification
• Include:
– Your registered email
– Charge amount and date
– Screenshot of the payment

• Ask them to cancel any active subscription

Dispute the charge with your bank;

• Request a chargeback and explain that:
– The website initially displayed a smaller fee
– A larger or unexpected charge appeared later

• Provide screenshots and payment proof

If Testora refuses to refund the extra charge or keeps billing you, consider filing a complaint on Xolvie to escalate the issue and warn other users.

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