On 29 August 2026 I placed a water order via Uber Eats from Sırmakeş Su to my home address. The total amount of this ord...er was ₺1,660. Although the courier marked the order as “Delivered” in the application, the order was never delivered to me. I immediately contacted Uber Eats customer service mult
On 22/09/2026 I placed an order from Hammurbey Lahmacun via Uber Eats, with my home address correctly selected in the ap...plication. Due to what they described as a “system error”, my order was sent to my work address instead, which is a completely different location. As a result, the order was cancel
On September 10, 2026, I placed an order totaling $13 from the McDonald's Kavaklı branch via Uber Eats. The order later ...appeared in the system as canceled at the customer's request, but I was never issued a refund. I was not informed that there would be no refund, and I canceled the order the very
On September 9, around 9:00 p.m., I ordered two waffles and two sodas from Always Waffle in Bakırköy, Istanbul, through ...the Uber Eats app. The building security called to let me know the order had arrived, but no courier ever came to my door. After waiting for about 10 minutes, I called security bac
I am a frequent customer who orders both groceries and food delivery through Trendyol and Uber Eats. Despite this, I con...stantly experience issues, especially with my grocery orders, and I am honestly fed up. In nearly every other order, I encounter problems like missing items, wrong items being del
Today, I placed an order through Uber Eats from Hey Döner (Doğu) at 18:36. My address was entered correctly in the addre...ss field, and my previous order was successfully delivered to the same address. However, this time the courier took my order to a completely different location. I ordered a burrito
My Uber Eats courier account was deactivated in July 2025 in the Dudullu area due to what were described as "flaming hou...rs," and despite applying numerous times since then, it has never been reactivated. That period hit me extremely hard — I faced serious financial and emotional difficulties, fell i
On June 6 at 8:47 PM, I placed an order through Uber Eats from Burger King that included two Ranch Chicken burgers, fren...ch fries, two mini Nogger ice creams, and a one-liter cola. The total came to approximately $8. However, what arrived bore no resemblance to what I ordered or what I expected. Firs
On June 5, 2026, at 7:44 PM, I placed a food order through Uber Eats. One of the items was never delivered, and I have b...een unable to get a refund for it. My order number is 11295085464. Despite the item never arriving, I contacted live support through the app five separate times and called the supp
On June 6, 2026, at around 4:50 PM, I placed order #11297509370 through Uber Eats via Trendyol GO for delivery to my add...ress in Selimbey Neighborhood, İpekyolu, Van. Despite my address being correct, my order was not delivered after waiting approximately one hour. When I spoke with the courier, I wa
On May 9, 2026, my order #9567472798 from Popeyes Gebze Center was delivered incomplete. Two chicken burgers included in... my order were missing entirely, and the fries that did arrive were roughly a quarter of a normal portion. I submitted a refund request through the app. While I did receive a parti
On June 5, 2026, at 7:50 PM, I placed order #11295090187 through Uber Eats from a restaurant called SR Döner (Barbaros).... Right after placing the order, I tried to change my delivery address, but the app gave me no way to do so. A customer service representative then reached out to the restaurant, bu
Today, at around 2:08 PM, while crossing the street on foot in the Kayışdağı area of Ataşehir, Istanbul, I was involved ...in a frightening incident with a motorcyclist I believe was working for Uber Eats. As I started crossing, the driver saw me but instead of slowing down, accelerated the motorcycle
I have been trying to use a coupon that has been linked to my Uber Eats account for a long time, but every time I reach ...the payment step, I get a "payment error" and cannot complete my order. Even though the coupon has not expired and is clearly assigned to my account, the system simply will not let
About three weeks ago, I placed an order through Uber Eats from the Watsons store in Eskişehir, totaling approximately $...8. When my order arrived, I immediately noticed that the wrong items had been sent — completely different products from what I had ordered. I submitted a support request through th
I ordered the Spicy Gurme Menu from Burger King through Uber Eats on two separate occasions, and both times my orders ar...rived incomplete and poor quality — and both refund requests were denied. In my May 2 order (#11193373571) and my June 4 order (#11292046825), I paid for large-size fries both time
On June 3, 2026, I placed a food order through the Uber Eats Trendyol GO app. Shortly after the courier called to confir...m my address, the order was marked as delivered — but nothing ever arrived. I called customer service immediately and was told there was a system error and they were unable to pull
On June 4, 2026, at around 10:45 PM, I ran into a serious problem with order #11292538342, which I had placed through Ub...er Eats for delivery to my address in Çankaya, Ankara. After realizing I had accidentally entered the wrong delivery address, I immediately connected with the live assistant to pre
On June 4, 2026, at 11:33 AM, I placed an order through Trendyol GO (Uber Eats) from Burger King totaling approximately ...$7. I was charged a delivery fee of approximately $0.54 on this order. At the same time and to the same address, a friend of mine placed an order from the exact same restaurant — a
On June 3, 2026, at 6:44 PM, I placed an order through Uber Eats totaling approximately $4, requesting delivery to the l...ibrary where I was located at the time — an address that was clearly displayed on my app's home screen. After the order was placed, the courier called me and read out the address s
On June 3, 2026, at around 9:06 PM, I placed a waffle order from Pwb Waffle through Uber Eats. While placing the order, ...I accidentally selected my work address instead of my intended delivery location. As soon as I realized the mistake, I contacted customer service, explained the situation, and spec
On June 2, 2025, at 9:27 PM, I placed a Maxi XL Menu order from Popeyes Istanbul Zeytinburnu Beştelsiz through Uber Eats.... My order included an XL burger, a bucket of fries, nuggets, two spicy wings, a light cola, extra tenders, and chipotle, blackened ranch, and spicy barbecue sauces — all of which
On June 3, 2026, at around 4:15 PM, on Cevizlidere Avenue in Ankara, we had a deeply upsetting encounter with an Uber Ea...ts courier riding a motorcycle with license plate 06 ACR 057. Despite the fact that there was a child in our vehicle, the courier used profane language — an experience that left us
On June 2, 2026, at 1:01 PM, I placed order #11284526239 through Uber Eats from Komagene, paying $6 by card. My order ne...ver arrived, yet the system marked it as delivered — as if the courier had completed the drop-off. Despite never receiving my order, I submitted multiple refund requests through th
