The stones on my Swarovski Swan necklace have fallen out, and the swan’s head and neck have completely detached from the... body. I visited a Swarovski store to have the necklace inspected and to learn about authorized repair or maintenance options. The sales associate was genuinely kind and did their
On July 11, the person who had given me my Swarovski Bracelet RND 5415428, featuring a blue center stone, as a gift one ...year earlier accompanied me to the Swarovski Bursa Korupark store because the bracelet had become damaged. One of the stones had fallen out, and the setting holding it in place had
On August 5, 2026, at approximately 8:46 PM, I visited the Swarovski store at İzmir Mavibahçe Mall to purchase a pair of... earrings as a gift for a friend. Earlier that day, I had called the store to ask whether the earrings I wanted were in stock, and I was told, “We have several in stock. There’s no
On July 14, 2026, I purchased the Ariana Grande x Swarovski Necklace through Swarovski’s official online store and chose... in-store pickup for my order. At checkout, my shopping cart clearly displayed a complimentary gift that would be included with my purchase, and this promotion was one of the reaso
On 04.03.2026, I purchased a Swarovski Stilla set ring (size 58, product code 5649213) in Finland. Although I have been ...using the ring set for only 9 days, I noticed on 09.03.2026 that the coating of one of the rings I use as a set has clearly worn off. I do not consider such a distinct deformation
On February 9, I placed an online order with Swarovski for a necklace. At the time of purchase, it was guaranteed that t...he product would be delivered no later than February 14. However, as of today, the item has still not been delivered to me. This delay has caused me inconvenience, especially since
In 2019, I purchased a ring from the Swarovski store at Ankara Kentpark Mall. Some time ago, one of the stones fell out ...of my ring, and I contacted the store to request a repair. The store staff informed me that until the warranty period expires, they only offer product replacement, and once the war
After the bracelet I purchased from the Swarovski store at İstMarina Kartal broke, I went to the store while it was stil...l under warranty. I was told that the bracelet was an old model and that the same product was no longer available. I then requested only the repair of the broken part. Despite thi
I placed an order for a Swarovski watch and two bracelets on 9 December via the Swarovski online store in Turkey. Much l...ater, when I called customer service to ask about the delay in shipment, I was informed for the first time that my order had been cancelled due to a stock failure. Until that phone
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle wa...tch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T
I have been a Swarovski member for nearly two years, and during this time I have made several purchases through your web...site. Although my date of birth is September 28, 2000, I have never received a birthday discount email, coupon, or any similar benefit throughout my membership. Despite being a me
On November 19, 2025, I purchased the Ariana Grande X Swarovski bracelet from the Swarovski store in Akasya Mall. After ...making the payment, I was informed that the item could not be returned and that only an exchange could be made within 14 days. I was in a hurry at the time, so I could not question
The product I purchased from Swarovski arrived broken. The packaging was extremely careless—almost as if it had been sen...t by a food courier. I was told that my issue would be resolved immediately and that I would receive a refund as soon as possible. However, I have been waiting for a week, and no r
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and with...out ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karu...m, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of th...e stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess
On September 14, 2025, I went to the Akasya Mall store to buy a Swarovski Matrix ring because it appeared to be in stock... online. However, when I arrived, I was told that the product was actually not available, had been sent to another store as an outlet item, and that the stock information had not b
Dear Sir/Madam, I purchased a Swan necklace from Swarovski’s official online store with order number SWA191223. Approxim...ately five months ago, I noticed a tarnishing problem with the product, after which I stopped using it. When I took the item to the Swarovski store in Gaziantep, the staff informed
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I ...bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th
The product I ordered on June 17th as a birthday gift for my girlfriend has still not been delivered. I could never have... imagined I would be subjected to such a distressing experience throughout this delivery process. First, I was let down by the courier company, the delivery date kept getting postp
On May 17, 2025, I purchased an eternity ring from the Swarovski store at Zorlu Center. Since the ring was too loose on ...my finger, I returned to the store on May 21, 2025, to exchange it for a smaller size. However, the red-haired employee at the store was reluctant even to let me try on the product
The coating on the ring I purchased from Swarovski wore off in a very short time. Due to what is clearly a manufacturing... defect, I handed the product over on the evening of May 1, 2025, requesting an exchange. However, by the next morning, May 2, 2025, I was informed that the inspection had been com
I purchased a Swarovski watch in 2022 and wore it only on special occasions, maybe ten times in total. Recently, it stop...ped working, so I assumed the battery had died and took it to the store. However, after sending it in for repairs, I was informed that it’s a mechanism issue, not the battery. Desp
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, whi...ch ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the
