I placed an order for a Swarovski watch and two bracelets on 9 December via the Swarovski online store in Turkey. Much later, when I called customer service to ask about the delay in shipment, I was informed for the first time that my order had been cancelled due to a stock failure. Until that phone...
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle watch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T...
I have been a Swarovski member for nearly two years, and during this time I have made several purchases through your website. Although my date of birth is September 28, 2000, I have never received a birthday discount email, coupon, or any similar benefit throughout my membership. Despite being a me...
On November 19, 2025, I purchased the Ariana Grande X Swarovski bracelet from the Swarovski store in Akasya Mall. After making the payment, I was informed that the item could not be returned and that only an exchange could be made within 14 days. I was in a hurry at the time, so I could not question...
The product I purchased from Swarovski arrived broken. The packaging was extremely careless—almost as if it had been sent by a food courier. I was told that my issue would be resolved immediately and that I would receive a refund as soon as possible. However, I have been waiting for a week, and no r...
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu...
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karum, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur...
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
On September 14, 2025, I went to the Akasya Mall store to buy a Swarovski Matrix ring because it appeared to be in stock online. However, when I arrived, I was told that the product was actually not available, had been sent to another store as an outlet item, and that the stock information had not b...
Dear Sir/Madam, I purchased a Swan necklace from Swarovski’s official online store with order number SWA191223. Approximately five months ago, I noticed a tarnishing problem with the product, after which I stopped using it. When I took the item to the Swarovski store in Gaziantep, the staff informed...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
The product I ordered on June 17th as a birthday gift for my girlfriend has still not been delivered. I could never have imagined I would be subjected to such a distressing experience throughout this delivery process. First, I was let down by the courier company, the delivery date kept getting postp...
On May 17, 2025, I purchased an eternity ring from the Swarovski store at Zorlu Center. Since the ring was too loose on my finger, I returned to the store on May 21, 2025, to exchange it for a smaller size. However, the red-haired employee at the store was reluctant even to let me try on the product...
The coating on the ring I purchased from Swarovski wore off in a very short time. Due to what is clearly a manufacturing defect, I handed the product over on the evening of May 1, 2025, requesting an exchange. However, by the next morning, May 2, 2025, I was informed that the inspection had been com...
I purchased a Swarovski watch in 2022 and wore it only on special occasions, maybe ten times in total. Recently, it stopped working, so I assumed the battery had died and took it to the store. However, after sending it in for repairs, I was informed that it’s a mechanism issue, not the battery. Desp...
About 1.5 years ago, I bought a Swarovski jewelry piece that broke at the connecting link. I attempted to return it, which ended up taking nearly two months due to a complete lack of responsiveness from Swarovski. I constantly had to chase them down just to get updates. They eventually accepted the ...
I purchased a Swarovski bracelet after being assured by the salesperson that it was popular among men. However, once I tried it on, it was clear that the size and fit were completely unsuitable for me. The very next day, I returned to the Gordion Mall location with the bracelet in its original, unda...
On July 9, I purchased a Swarovski necklace as a gift for a friend and gave it to her in early August. My friend mentioned she wore it alongside a Pandora necklace her mother gifted her, and after only a few days of combined wear, she noticed defects on the Swarovski necklace beads. We took it to th...
I don't understand how Swarovski handles customer service at all. The last time I had a big problem with my watch, they were completely unacceptable in how they responded. The watch glass got scratched even though it was still under warranty. It was rude of the store manager to point to his own watc...
Inspired by a celeb, I recently spent $280 on a pair of black Swarovski cat-eye sunglasses (model SK6002). But I was devastated to see that they were damaged when they came. Both the frames and the crystals appeared to be loose. They still haven't provided any kind of fix, replacement, or refund, ev...
The most recent thing I bought from this company was a complete and utter disappointment. The Eternity Solitaire ring that my fiancé chose for me, set with diamonds grown in a lab, was his labor of love. We couldn't contain our excitement over the stunning 0.7 carat round-cut diamonds encased in 14K...
I purchased a Swarovski bracelet from the Marmara Park Swarovski store, which has unfortunately broken. When I took it back to the store, I was informed that the warranty had expired, and they don't service or repair products outside of the warranty period. Additionally, the bracelet has tarnished ...
3 months ago, the necklace set we bought from Swarovski brand was accepted as faulty by the center and store personnel, but they demanded a serious extra figure for the same product to be replaced, they were called by the central unit and declared that they could not do anything else and left us alo...
The working lady kept saying that there was no product for the product I wanted without asking, researching or looking. She didn't want to be interested. I struggled to buy it, but she did not treat me sincerely. And the other lady gave me a pen in my hand instead of taking my own information, she s...