Swarovski Never Sent the Free Gift Included With My Online Order
On July 14, 2026, I purchased the Ariana Grande x Swarovski Necklace through Swarovski’s official online store and chose in-store pickup for my order. At checkout, my shopping cart clearly displayed a complimentary gift that would be included with my purchase, and this promotion was one of the reasons I completed the order. However, when I picked up my order at the store, I did not receive the gift. I was later informed that the complimentary item would be shipped separately. As of August 4, 2026, however, it still has not arrived.
During this time, I contacted Swarovski several times via email. I was informed that a support case had been created and that the issue would be investigated. I later learned that the support ticket had been opened on July 22. Even after following up again on August 2, I received no further response, and my complimentary gift has still not been shipped.
I request that the complimentary gift that was clearly displayed in my shopping cart at the time of purchase be sent to me as soon as possible. I also request a clear explanation as to why the delivery of this promotional item has been delayed.
