After the bracelet I purchased from the Swarovski store at İstMarina Kartal broke, I went to the store while it was still under warranty. I was told that the bracelet was an old model and that the same product was no longer available. I then requested only the repair of the broken part.
Despite this, no solution was offered at all. Instead of providing assistance under the warranty, the store directed me to a jeweler in Kadıköy and told me that I needed to have the bracelet repaired there at my own expense.
I can already have a product repaired anywhere by paying for it myself. What matters here is the brand’s warranty commitment and customer satisfaction policy. Unfortunately, I received no support whatsoever in terms of after-sales service. Even though I contacted the store before the warranty period expired, I was unable to receive any assistance and am now left in a disadvantaged position.
I request that Swarovski repair my bracelet free of charge, or if possible, replace it with another bracelet model.
I purchased a Swarovski bracelet from the Marmara Park Swarovski store, which has unfortunately broken. When I took it back to the store, I was informed that the warranty had expired, and they don't service or repair products outside of the warranty period. Additionally, the bracelet has tarnished ...
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle watch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T...
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu...
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