I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any return policy at the time of purchase, and there was no statement regarding returns on the receipt either.
During this process, I also contacted Swarovski customer service to request a refund for the product, for which I paid $117 USD. However, customer service stated that the 14-day return period had passed and that it was now too late. Yet when I went to the store on the second day after purchase, they rejected my return request, preventing me from exercising my legal right. Because of the store’s approach, I believe I was misled.
I request that the return of my product be accepted and that the amount I paid be refunded to me.
On November 19, 2025, I purchased the Ariana Grande X Swarovski bracelet from the Swarovski store in Akasya Mall. After making the payment, I was informed that the item could not be returned and that only an exchange could be made within 14 days. I was in a hurry at the time, so I could not question...
On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, ...
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle watch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T...
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karum, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur...
I purchased a Swarovski bracelet after being assured by the salesperson that it was popular among men. However, once I tried it on, it was clear that the size and fit were completely unsuitable for me. The very next day, I returned to the Gordion Mall location with the bracelet in its original, unda...
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