I purchased a Swarovski watch in 2022 and wore it only on special occasions, maybe ten times in total. Recently, it stopped working, so I assumed the battery had died and took it to the store. However, after sending it in for repairs, I was informed that it’s a mechanism issue, not the battery. Despite repeatedly asking, I was assured that this problem is not due to usage but rather a fault in the mechanism.
Swarovski is requesting ₺3000 for repairs since the warranty has expired. However, given that the issue is related to a faulty mechanism, I believe a global brand like Swarovski should cover this as it seems to be a product defect. I am requesting a free repair or a replacement, as the watch should not fail after such limited use. Please address this issue to restore confidence in the brand's quality standards.
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again...
My Swatch watch, despite being used lightly and without any impact, took in water. I sent it to service, and though it’s still under the 2-year warranty, I was told the repair would cost nearly as much as the watch itself. It’s baffling that a brand like Swatch would consider water leakage as outsid...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
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