From May 12-19, 2024, my group of six joined Royal Caribbean’s Oasis of the Seas Western Mediterranean Cruise, booked via Setur. We were promised Turkish-speaking tour guides for the land tours, which we purchased for €350 per person (a discounted rate for full tour participation). Unfortunately, th...
From May 12-19, 2024, my spouse and I enjoyed a cruise aboard Royal Caribbean’s Oasis of the Seas, visiting Spain and Italy. While the ship and itinerary were excellent, the private land tours we paid €700 for fell far short of expectations. The guide was unprofessional, inattentive, and unqualified...
From April 7-14, 2024, I joined Royal Caribbean’s Oasis of the Seas Eastern Caribbean cruise. While most of the experience was delightful, the final days were ruined by a shocking issue. I purchased a bag for $2,750 as a gift for my spouse, only to realize it was used. When I tried to return it with...
I joined Royal Caribbean’s Far East cruise starting on February 15, including land tours in Vietnam and Singapore. However, the experience was disappointing. In Vietnam, we learned onboard that the highlight, Nha Trang, was canceled, leaving only Ho Chi Minh City, which offered little of interest—ju...
I contacted Royal Caribbean Türkiye customer service at 0216 359 82 22 regarding a concern about my paid trip and was met with a rude and dismissive attitude from a representative named B****. Instead of receiving assistance, I encountered disrespectful and unprofessional behavior, which I find comp...
We purchased a Western Mediterranean tour on the Royal Caribbean Enchantment of the Seas. While booking, the Yunan Islands were recommended, and we were told it was a highly popular tour that sells out quickly. However, 20 days later, we were informed that if we didn’t purchase our own flight ticket...
Before the pandemic, we booked a 15-day Royal Caribbean cruise for January, covering both Eastern and Western Caribbean routes. Due to COVID-19, the trip was postponed by a year. Two months before the rescheduled date, we purchased flight tickets and hotel accommodations, trusting that the trip woul...
I joined an Asia tour with Royal Caribbean's Spectrum of the Seas, which included a one-night stay in a Singapore hotel. Unfortunately, the experience was far from what was promised. According to the travel agreement, we were supposed to stay at the York Hotel in Singapore. However, at the last minu...