Starbucks barista messed up my order, refused to remake it, what do I do?

On September 24, 2025, after 9:50 PM, I ordered one large vanilla latte and one medium vanilla latte at the Starbucks Süreyya Plajı branch. However, I was given one small latte and one medium latte instead. When I went back to the counter to replace the small size with the large size I originally o...

On June 24, 2025, at 22:56, I ordered two Iced Latte Macchiato Grande drinks from the Starbucks branch at Ankara Esenboğa Airport. Due to the crowd and a dispute at the counter between the cashier and another customer, the atmosphere was tense, and I made my payment without checking the amount. Late...

At Starbucks Coffee, a rude female staff member threw away my coffee receipt at the end of the transaction, and when I asked for it afterward, she pulled out a random receipt from the trash instead. On top of that, she responded in a scolding tone as if she had done nothing wrong. I still haven’t re...

I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Gül...

I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...

I ordered an Iced Latte from Starbucks, expecting the rich coffee flavor and satisfying chill I’ve enjoyed in the past. Unfortunately, what I got was a total disappointment. The drink looked and tasted like nothing but plain milk. There was barely any trace of coffee, and it lacked both the flavor a...

I ordered a Grande Iced Blonde Latte from Starbucks via the Yemeksepeti app, but what I received was nothing close to what I ordered. Instead of the refreshing iced version I requested, I was sent a steaming hot Blonde Latte. Even the label clearly showed what the correct order should have been, whi...

I’ve had a frustrating experience with Starbucks hot coffee orders—not once, but twice. I ordered hot coffee to-go on two separate occasions, and both times the cups were poorly sealed by the staff, causing the coffee to leak into the paper bag. By the time I picked the bag up from my car seat, the...

I had a very disappointing experience at the Starbucks location inside Galataport. I purchased a hot latte to drink while walking, but the staff didn’t provide a cup holder (sleeve)—something essential for handling hot beverages. When I asked for one, I was told, “We’re out, sorry.” No napkins were ...

I recently made a purchase at Starbucks Havalimanı Landside, where I bought three items and made sure to scan my QR code as always to earn my Stars. Despite this, no Stars were added to my account. When I contacted customer support, I was told they couldn’t help me because I didn’t have the physica...

I purchased a thermos from Starbucks, carefully reviewing the product description before ordering. The listing clearly stated it had a double-lid design, which is exactly why I chose that specific model. But what I received was a completely different item—a thermos with only one lid. I contacted th...

I have been drinking Java Chip at Starbucks for 16 years, but lately, the Palladium branch has completely failed to make it properly. Every time I visit, I have to send it back and ask them to remake it, yet they still don’t get it right. Last night, the same issue happened again. The first drink w...

On Thursday, February 6, I placed an order for six coffees from Starbucks through the Yemeksepeti app. While four coffees arrived intact, two were spilled with their lids open. The delivery courier took back the damaged coffees, assuring me that Starbucks would send replacements. However, eight days...

I ordered a venti-sized coffee from Starbucks, but after waiting an hour for delivery, they brought me a grande instead. This is not the first time this has happened—they keep making the same mistake over and over again. At one point, I was so frustrated that I stopped ordering altogether. After gi...

On January 23, 2025, at 10:00 PM, I visited the Starbucks branch at Avenue Mall. Before even placing my order, the staff rudely informed me that they would be closing at 11:00 PM. I proceeded with my order, but when my coffee was brought to the table, it was slammed down without a word—no "enjoy you...

As a long-time Starbucks customer, I have always enjoyed the brand's consistency and quality. However, over the past few years, I’ve experienced significant issues with the quality of the lids used for hot beverages. I prefer extra-hot coffee, especially during winter, but the lids often soften and ...

I’ve had two disappointing experiences with Starbucks coffee recently. Both times, the coffee I ordered tasted like water mixed with powdered milk, completely lacking the quality I expect. The first time, I let it slide, thinking it was a one-off issue. However, the second time it happened, I reques...

On December 19, 2024, I purchased a cheesecake from Starbucks, only to discover a bug inside. Alongside it, I ordered a caramel macchiato, which turned out to be nothing more than water and coffee—it lacked milk and any proper preparation. This experience was both unpleasant and unacceptable for a ...

I placed an order through Getir from a Starbucks location today at 3:00 PM, expecting delivery within 15-20 minutes as promised. However, it took over an hour, and the order still hadn’t been delivered. I contacted customer service to request a cancellation since the order hadn’t even been prepared ...

I’ve attempted to contact Starbucks customer service more than 10 times regarding an issue, but every time I reach the point of being transferred to a representative, the call disconnects. This isn’t a one-time glitch—it has happened consistently, even when trying from a different phone. It feels le...

Today, I ordered mini triple chocolate cookies from Starbucks Arastapark, but they mistakenly sent mini cookies instead. This is the second time this has happened. Last week, the exact same issue occurred—I ordered the correct product, but they sent the wrong one. I later found out the item wasn’t e...

The behavior of the cashiers at Metrogarden Starbucks is completely unacceptable. When there was an issue with our bill at the register, they openly laughed and mocked us while we were still present. This lack of respect toward customers is appalling. We overheard everything, and it was clear they h...

Today, during a visit to Mall of Istanbul, I decided to grab a coffee from the outdoor Starbucks around lunchtime. While waiting at the bar for my order, I was shocked by the behavior of one of the male employees. He was preparing coffee while loudly using inappropriate and offensive language, which...

I am writing about an unpleasant experience I had at the Starbucks in Istanbul Airport’s domestic terminal on November 9, at 5:30 a.m. After making several purchases and sitting down, I politely asked for some hot water to take my medicine. To my surprise, my simple request was rudely denied by a st...