I've been waiting for over 65 days for Stanley to replace my defective thermos, and I'm still no closer to getting a resolution. I followed all the instructions to the letter, but they still haven't sent me a replacement. What's even more frustrating is that they only offer customer support through WhatsApp, which is a completely inadequate way to handle a serious issue like this.
I'm incredibly disappointed with the overall experience. I bought a Stanley thermos because I thought it was a quality product from a reputable brand. But now I realize that I was wrong. The product itself is defective, and the customer service is even worse.
I would strongly advise anyone considering buying a Stanley thermos to think twice. It's simply not worth the hassle and expense.
My Stanley thermos is leaking, and I have reported this issue multiple times via WhatsApp and Instagram, yet I have received no response. How long am I supposed to wait? Why is Stanley ignoring customer complaints? The lid is defective—it leaks when placed in my bag, making it completely unreliable...
I'm incredibly frustrated with my attempts to contact Stanley customer service! I just bought two Stanley thermoses, but I'm bummed because the QR code barcode got tossed by mistake when the order arrived. I reached out to customer service, and they asked for details about my order and some pictures...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...
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