I Face Southwind Airlines 10-Hour Delay On Moscow–Istanbul Flight 2S084
On June 13, my Southwind Airlines flight 2S084 from Moscow to Istanbul Airport was scheduled to depart at 3:00 PM according to my ticket. However, the aircraft did not leave the airport until 1:27 AM, resulting in a very serious delay of approximately 10 hours.
During this entire period, we could not find any authorized representative who could provide clear information or proper assistance. After approximately 6 hours of waiting, we were only given a voucher worth 450 rubles. According to information we received from airport staff, the aircraft was not even at the airport at the time and had reportedly been redirected toward Russia instead of Dalaman. Throughout this process, the lack of information and communication caused significant inconvenience and frustration.
Because of this major delay, the lack of proper communication, and the insufficient assistance provided during the waiting period, I request a clear explanation from Southwind Airlines and appropriate compensation for the inconvenience we experienced.
