I Face Southwind Airlines 11-Hour Flight Delay And Wrong Airport Arrival

My Southwind Airlines flight 2S0123 on June 13, 2026, operated approximately 11 hours later than scheduled and landed at a different airport from the one listed on my ticket. During this entire process, I was not provided with any support or guidance for basic needs such as accommodation or transportation to the correct airport. My hotel request was not accommodated, and my necessary transportation expenses were not covered.

Following this experience, I have been trying to reach the call center for the past three days, but I have been unable to contact anyone. I also cannot submit a claim through the airline’s website because the system does not work properly and does not allow me to complete the request form.

Because of the significant delay and the fact that the flight landed at a different airport, I request that Southwind Airlines pay the full compensation I am entitled to under the applicable passenger rights regulations.