I was not given the pre-selected and paid seat on a Southwind Airlines flight. How can I get a refund?

If you paid for a seat selection but were reassigned or given a different seat, you have the right to request a refund:

What to Do:

Document the seat change immediately after boarding or upon arrival:

Take a photo of your boarding pass.

Ask a flight attendant or check-in staff for written confirmation (if possible).

Prepare the necessary documents:

Receipt of the paid seat selection

Boarding pass with the actual seat

Ticket

Submit a refund request:
Contact customer support through the airline’s website or by email.
Provide:

flight number,

travel date,

the paid seat,

the actual seat assigned,

attach photos of all documents.

Processing time:
Airlines usually review claims within 30 days.

Possible Reasons for Seat Change:

Aircraft type change

Passenger redistribution for safety reasons

Technical restrictions

If no explanation was given and your seat was changed without notice, a refund is considered justified.

❗ If the airline does not respond to your request or refuses without reason — 👉 file a complaint on Xolvie 👈. Your feedback will help other passengers protect their rights.