I made a mistake in my first name or last name when booking a Southwind Airlines ticket. How can I correct the information in the booking?

If you made a mistake in your first or last name on the ticket, it’s important to contact the airline as soon as possible, since the details must exactly match your passport at boarding:

What to Do:

Call the contact center. Provide your booking number and explain the error.

Correction options:

Minor typos (1–2 characters) are often corrected free of charge or for a small fee.

Changing the name to another person’s or a full passenger replacement is usually not allowed — the ticket must be canceled and purchased again.

Deadline for requests:
The earlier you contact them, the higher the chance of making corrections without penalty.
After check-in has been completed, changes are usually impossible.

Prepare documents:

Passport or ID

Ticket purchase receipt

Screenshot showing the incorrect data

Written confirmation:
Ask the operator to provide written confirmation of the correction.

Tip:

Always double-check your details before payment — many errors can only be corrected for a fee.

❗ If the airline refuses to correct an obvious typo without explanation — 👉 file a complaint on Xolvie 👈. Your feedback will help other passengers avoid similar difficulties.