I flew from Moscow to Antalya with Southwind Airlines on January 18, 2026. After arriving home and opening my suitcase, I realized that three electronic cigarettes I had purchased from a shop in Moscow and placed inside my luggage were missing. I believe that my suitcase was opened during the flight and that these items were taken from inside. Each electronic cigarette had an approximate value of $35, resulting in a total loss of $104. Because I purchased the items abroad at a store in Moscow, I do not have an invoice or payment receipt. Up to this point, I have not submitted any formal claim to Southwind Airlines. I am requesting that this incident be investigated, that it be determined how my suitcase was opened, and that my financial loss of $104 be compensated.
I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. ...
On December 17, 2025, after our return flight from Umrah with Southwind Airlines, one of our suitcases did not arrive on the baggage carousel at Kütahya Zafer Airport. We completed the required lost baggage report at the airport, but since that day no progress has been made regarding our missing sui...
After my Kazan–Antalya flight with Southwind Airlines on the night of January 14 at 12:45 AM, I received my suitcase in a completely damaged condition. Two of its four wheels were torn off, the handles were broken loose, and in this state I was forced to drag the suitcase through the airport, feelin...
On January 16, I experienced serious baggage damage and related hardship on my Southwind Airlines flight 2S002 from Moscow Sheremetyevo Airport (SVO) to Antalya Airport (AYT). My name is M*** E***, my PNR is R1YA9Y, and my seat number was 22C. Upon arrival at Antalya Airport, I discovered that the s...
I experienced a serious hardship on my Jeddah–Izmir flight with Southwind Airlines on January 15, 2026. My flight was delayed by approximately five hours, and I was stranded at the airport from 1:00 AM until 7:00 AM without receiving any adequate information or support during this time. As I was ret...
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