I Face Southwind Airlines Double Charge Problems For The Same Flight Ticket

I am a citizen of the Russian Federation. While purchasing a ticket through Southwind Airlines, a technical problem caused my card to be charged twice for the same ticket. A total of 17,686 RUB was collected for the duplicate transactions.

I contacted my bank, and they confirmed that both payments were successfully processed and received by Southwind Airlines. Despite this, I have been trying to contact Southwind Airlines for several days without receiving any response through any available channel. When I called by phone, the call was disconnected. I sent emails but received no reply. I also contacted the company through Instagram, but no one responded, and the comments I posted were deleted.

As a foreign passenger, this situation has caused me serious inconvenience. I request that the extra 17,686 RUB charged to my card be refunded in full and that Southwind Airlines contact me urgently regarding this issue.

My reservation code is R1OGU6, and my first and last name initials are N A.

If this issue is not resolved, I intend to file complaints with the Consumer Arbitration Committee, the Turkish Directorate General of Civil Aviation (SHGM), and other relevant official authorities. I am still hoping for a good-faith resolution and request a written response as soon as possible.