I experienced a serious hardship on my Jeddah–Izmir flight with Southwind Airlines on January 15, 2026. My flight was delayed by approximately five hours, and I was stranded at the airport from 1:00 AM until 7:00 AM without receiving any adequate information or support during this time. As I was returning from Umrah, I was carrying items with very high emotional value for me. Despite this, the airline left two of my suitcases behind at Jeddah Airport, and I arrived in Izmir without them. After landing at Izmir Adnan Menderes Airport, I was forced to wait an additional two hours for these two suitcases, but I was unable to receive them and am still waiting for any information regarding their whereabouts. Because I spent the entire night at the airport and experienced significant stress and uncertainty during and after the delay, I was severely affected psychologically and became ill. I am currently undergoing medical treatment and have incurred additional financial burden due to hospital visits and treatment expenses. I am requesting that Southwind Airlines ensure my lost suitcases are located and delivered within no later than three days, that the emotional significance of the items in my Umrah luggage be taken into consideration, and that financial support of $460 be provided due to the delay, the loss of my baggage, and the overall hardship I experienced. I also request that all medical and treatment expenses I have incurred and may incur as a result of this situation be covered.
On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waitin...
On February 23, 2025, at 01:40, I traveled with Southwind Airlines from Medina to Antalya. Upon landing, we were informed by airport staff that our group’s baggage had not arrived with the flight. This was extremely disappointing news, as we had just returned from Umrah. A report was filed at the a...
On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled departure was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale, ...
On December 17, 2025, after our return flight from Umrah with Southwind Airlines, one of our suitcases did not arrive on the baggage carousel at Kütahya Zafer Airport. We completed the required lost baggage report at the airport, but since that day no progress has been made regarding our missing sui...
I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. ...
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